When You Need Total Wireless Support, We’ve Got Your Back

There are many ways you can request support from Total Wireless.

Maybe you've decided to bring your own phone to Total Wireless and need some help with activation. Perhaps you want to join our rewards program and would like to learn how enrolling can save you even more. No matter your question, you’ve got this with Total Wireless.

Whether you prefer to talk over the phone, text, or chat online, we've got the support you need to make the best deal in wireless even better. Discover all the ways you can get in contact with customer care today.

No matter your question, Total Wireless is here to lend a hand.

Online chat

Available 7 days a week, online chat makes it simple to get in touch with one of our customer care representatives at a time that's convenient for you. Just visit our contact page, then click on the red speech bubble that says, “Do You Need Help? Click to Chat Now.” We're here from 8:00 a.m. to 11:45 p.m. (EST), so please, ask away. We'll deliver fast answers and solutions, so you can get back to doing what you love in no time.

Text us

Get answers to your most pressing questions – whether they're about your phone or service – by texting 611611∆. Our text helpline makes it easy to find quick solutions. For instance, if you want to purchase a service plan, text the word BUY to 611611∆. Is it time to activate your service? Text ACTIVATE. Learn how to set up your voicemail by texting VOICEMAIL, and check available coverage by texting COVERAGE.

These examples are just a small sample of all the things you can do. Visit the text helpline page to see a comprehensive list of keywords. Or, simply text HELP to 611611∆. It's that easy.

Call us

If online chats and texting just aren't your thing, you can give us a call. Our customer care phone number is 1-866-663-3633. We're available 7 days a week, from 8:00 a.m. to 11:45 p.m. (EST) to respond to your queries, troubleshoot any issues you may be experiencing, and provide solutions.

Send a letter

You like putting pen to paper. We get that. That's why you can also send inquiries, comments, and concerns by mail. Our mailing address is:

Total Wireless

Attention Executive Resolution Department

9700 NW 112th Ave

Miami, FL 33178

Contact us today

What are you waiting for? You've got this. Just let us know how we can help. Whether you're using online chat, texting, calling, or sending us a letter, if you're an existing customer, make sure you provide us with your Total Wireless MEID DEC or serial number and your Total Wireless phone number.

You’ll find the number on the back of your phone, your battery, or in your Settings menu. For iOS devices, visit Settings > General > About. Android users can go to their settings menu, click on the profile icon, the Settings gear icon, and then tap About and Status. If you cannot find your number, you may be able to dial *#06# to see it displayed. This helps us give you the best possible service, but we’ll be there for you whether you have this information handy or not.

∆ Standard message and data rates may apply. Please refer to totalwireless.com/privacypolicy for privacy and totalwireless.com/termsandconditions for Terms & Conditions.